Terms of service
1. Who you're dealing with
These terms are an agreement between you (or the organisation you represent) and Govannon, the Dutch company that builds and operates Lexicanon. "The service" means the hosted product, the desktop app, and — where you've licensed it — the self-hosted edition.
2. Your account
Keep your sign-in details safe and your account information accurate. Seats are per person — sharing one login between people breaks both the pricing model and the audit trail, so don't.
3. Record people legally
This is the important one. Lexicanon records and transcribes conversations. You are responsible for using it lawfully — recording and consent rules differ by country (and in some places by state or province). Get consent where the law requires it, and tell people they're being recorded where the law requires that. "No bot joins the call" is a product feature, not an exemption from telling people.
4. Your content is yours
You own your recordings, transcripts, summaries, and everything else in your workspace. You give us only the permission we need to operate the service: storing your content, processing it (see the privacy policy for who processes what), and showing it back to you and your team. We never use it to train AI models and we never sell it.
5. AI output can be wrong
Transcription and summarisation are done by AI. It's good, and we ground every claim in the actual audio — but it can still mishear words, mislabel a speaker, or miss nuance. Check the output before you rely on it for anything that matters. Lexicanon's output is not legal, medical, or financial advice, and meeting summaries are not minutes in the formal/legal sense unless a human has verified them.
6. Fair use
Don't use the service to break the law, and don't break the service. Specifically:
- No recording people unlawfully (see point 3).
- No storing or processing content that's illegal where you or we operate.
- No reselling access to the service — unless you're on a white-label agreement, which exists for exactly that.
- No probing, overloading, or attacking the infrastructure. Found a security issue? Tell us at demo@lexicanon.com — responsible disclosure is welcome and appreciated.
7. Paying
Prices are in euros, per user, as listed on the pricing section — annual or monthly. On Cloud plans, hours beyond your pool are billed at our actual provider cost, with no markup. Self-hosted licences are flat annual fees. If a payment fails we'll remind you before anything is suspended; we don't delete data over a missed invoice.
8. Leaving
Cancel any time; it takes effect at the end of your billing period. Export your data first — it's yours. After your workspace closes, we delete your data as described in the privacy policy. We can end the agreement too, but only for breach of these terms — with notice and a chance to fix it where that's reasonable, immediately for serious abuse.
9. Availability
We aim for boring, dependable uptime and announce maintenance when we can. Formal uptime guarantees (SLAs) exist on Enterprise agreements; on other plans we promise effort, not numbers — and our status track record speaks for itself.
10. Liability, in plain words
We build carefully, but no software is perfect and the service is provided as-is to the extent Dutch and EU law allows. If something goes wrong that's our fault, our total liability is capped at what you paid us in the twelve months before the problem. We're not liable for indirect damage like lost profits or lost business. None of this limits liability that the law says can't be limited — such as damage caused by intent or gross negligence on our part.
11. Changes to these terms
We may update these terms as the product evolves. For meaningful changes, account holders get at least 30 days' notice by email or in the app. Continuing to use the service after that means you accept the new terms; if you don't, you can cancel and export your data as in point 8.
12. Law and disputes
These terms are governed by Dutch law, and disputes go to the Dutch courts. But genuinely: if something's wrong, email demo@lexicanon.com first. Nearly everything is fixable faster by talking than by lawyering.